Refund Policy

At UWUD, every product is handcrafted with care using reclaimed wood. Due to the nature of our materials and our made-to-order process, we do not offer refunds or returns unless an item arrives damaged or defective.

Please review the policy below for clarity.

1. No Returns or Refunds

We do not accept:

Returns for dissatisfaction with size, color, or natural wood variations
Refund requests for change of mind
Exchanges once the product has been delivered in good condition

All sales are final unless the product is damaged on arrival.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, we will replace the item or issue a refund.

To process a claim, please contact us within 48 hours of delivery with:

Your order number
Photos or videos clearly showing the damage
A brief description of the issue

Send all information to:
Email: [Insert Email]

Our team will review your claim and respond promptly.

3. Eligibility for Replacement or Refund

A replacement or refund is approved only if:

The item was damaged during shipping
The wrong product was delivered
A defect exists that affects functionality or structural integrity

Natural variations in wood grain, color, or texture are not considered defects.

4. Shipping Damage Claims

If the shipping packaging shows visible damage, please photograph it before opening.
This helps us file a claim with the courier and speed up your replacement.

5. Non-Refundable Items

The following are strictly non-refundable:

Items reported after 48 hours of delivery

UWUD